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Privacy Policy

PRIVACY POLICY
Last updated: May 21, 2025

This privacy policy explains how HitMySong (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on hitmysong.io (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this privacy policy, “you”, “your”, and “yours” refer to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

1. Changes to this Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law.

2. How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on your interaction.

2.1 Information we collect directly from you

  • Contact details: name, address, email, phone

  • Account information: login credentials, password, security questions

  • Order details: items purchased, billing and shipping addresses, payment confirmation

  • Customer support: content of your communications (chat, email, form)

2.2 Usage data (cookies & similar technologies)

We use cookies, pixels, and equivalent technologies to collect:

  • IP address, device type, browser, pages visited, interactions

  • To improve the experience, perform analytics, and tailor our advertising

2.3 Information obtained from third parties

  • Platform providers (Shopify, payment processing, logistics)

  • Marketing partners (for sending newsletters, targeted advertising)

3. Use of your personal information

  • Order fulfillment: account creation, billing, shipping, returns

  • Customer support: responding to your requests and resolving disputes

  • Security & fraud prevention

  • Marketing & advertising (see section 6)

  • Service improvement and personalization

4. Cookies

To learn more: https://www.shopify.com/legal/cookies

5. Disclosure of personal information

We may share your data with:

  • Service providers acting on our behalf (payment, IT, marketing, logistics)

  • Business and advertising partners

  • Affiliates of our group

  • Legal authorities, where required (complaint, subpoena, defense of our rights)

  • Potential buyers in the context of a merger or sale

6. Marketing communications by email & SMS

Prior consent
We only send promotional emails or SMS to individuals who have expressly given their consent (“opt-in”) when creating their account, subscribing to our newsletter, or placing an order.
You may withdraw your consent at any time, free of charge, by using:

  • the unsubscribe link included in every email;

  • by replying “STOP” to any SMS received;

  • or by contacting us at contact@hitmysong.io.

Types of messages

  • Emails: newsletters, special offers, cart reminders, product updates.

  • SMS: order confirmations, cart abandonment reminders, personalized notifications, flash offers.

Sending partner
These messages may be sent via our provider Klaviyo, strictly within the scope of its mission.

Protection of your contact details
We will never share your phone number or email address with third parties for commercial purposes.

7. User-generated content. 

Your reviews and comments may be public.

8. Links to third parties

We disclaim all responsibility for the privacy or security of external sites.

9. Children’s data

Our Services are not intended for those under 16 years of age. If a child has provided data, please contact us for deletion.

10. Security & retention

  • We implement standard security measures, without absolute guarantee

  • Retention according to legal obligations and operational needs

11. Your rights

Depending on your country, you have rights: access, rectification, deletion, portability, restriction, withdrawal of consent

12. International transfers

Your data may be transferred outside your country. We apply appropriate safeguards (EU/UK standard contractual clauses).

13. Contact

For questions or requests:
✉️ contact@hitmysong.io
🏢 105 Chatham Road South, Tsim Sha Tsui, KL, Hong Kong