PRIVACY POLICY
Last updated: May 21, 2025
This privacy policy explains how HitMySong (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on hitmysong.io (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this privacy policy, “you”, “your”, and “yours” refer to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
We may update this privacy policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on your interaction.
Contact details: name, address, email, phone
Account information: login credentials, password, security questions
Order details: items purchased, billing and shipping addresses, payment confirmation
Customer support: content of your communications (chat, email, form)
We use cookies, pixels, and equivalent technologies to collect:
IP address, device type, browser, pages visited, interactions
To improve the experience, perform analytics, and tailor our advertising
Platform providers (Shopify, payment processing, logistics)
Marketing partners (for sending newsletters, targeted advertising)
Order fulfillment: account creation, billing, shipping, returns
Customer support: responding to your requests and resolving disputes
Security & fraud prevention
Marketing & advertising (see section 6)
Service improvement and personalization
To learn more: https://www.shopify.com/legal/cookies
We may share your data with:
Service providers acting on our behalf (payment, IT, marketing, logistics)
Business and advertising partners
Affiliates of our group
Legal authorities, where required (complaint, subpoena, defense of our rights)
Potential buyers in the context of a merger or sale
Prior consent
We only send promotional emails or SMS to individuals who have expressly given their consent (“opt-in”) when creating their account, subscribing to our newsletter, or placing an order.
You may withdraw your consent at any time, free of charge, by using:
the unsubscribe link included in every email;
by replying “STOP” to any SMS received;
or by contacting us at contact@hitmysong.io.
Types of messages
Emails: newsletters, special offers, cart reminders, product updates.
SMS: order confirmations, cart abandonment reminders, personalized notifications, flash offers.
Sending partner
These messages may be sent via our provider Klaviyo, strictly within the scope of its mission.
Protection of your contact details
We will never share your phone number or email address with third parties for commercial purposes.
Your reviews and comments may be public.
We disclaim all responsibility for the privacy or security of external sites.
Our Services are not intended for those under 16 years of age. If a child has provided data, please contact us for deletion.
We implement standard security measures, without absolute guarantee
Retention according to legal obligations and operational needs
Depending on your country, you have rights: access, rectification, deletion, portability, restriction, withdrawal of consent
Exercise via contact@hitmysong.io
No discrimination for exercising your rights
Your data may be transferred outside your country. We apply appropriate safeguards (EU/UK standard contractual clauses).
For questions or requests:
✉️ contact@hitmysong.io
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