Refund Policy
Refund and Revision Policy - HitMySong.io
At HitMySong.io, we are committed to transforming your memories and emotions into unique songs. Our priority is to provide you with a smooth and satisfying experience.
To ensure complete transparency, here are the conditions regarding modifications, revisions, and refunds for our personalized creations.
1. Personalization and Refund Policy
As our songs are entirely custom-made, they cannot be cancelled or refunded after the order has been validated and processed.
📨 If you notice a problem, please contact us promptly at : contact@hitmysong.io so that we can resolve it.
2. Free Edits and Revisions
🎵 We want your song to be perfect in your eyes. That’s why we offer one free edit in case of an error.
✅ What the free edit includes :
✔ Correction of errors (e.g.: pronunciation mistake, technical issue)
✔ Text adjustment (e.g.: rephrasing a misinterpreted word)
🕒 Revision timeframes :
• You have 7 days after delivery to request a correction.
• An edit may take up to 7 business days after your request.
3. In Case of Technical Issues
If you receive a file with a technical error or a defect not in accordance with your order, we are committed to correcting the situation promptly.
✅ Our commitments :
✔ Fast analysis and correction of the issue
✔ Sending a new corrected version if necessary
✔ Seeking a solution to ensure your satisfaction
📩 Contact us promptly at : contact@hitmysong.io
4. Specific Conditions for Personalized Digital Products
As our creations are exclusively digital and unique, returns and exchanges are not possible once the song has been delivered.
📌 Important :
• Once the song is delivered, you can no longer cancel your order.
• Any modification outside of minor corrections may incur additional fees.
• The right of withdrawal does not apply after delivery (in accordance with Article L.221-28 of the French Consumer Code, which excludes personalized goods).
5. Processing and Delivery Times
🚀 Standard delivery :
• Your song is delivered within 72 hours after order validation, except in the case of an express order.
📌 Check your email inbox (including spam) if you do not find your order after this period.
6. Commitments and Responsibilities
💡 What we guarantee :
✔ Each song is created with care and precision based on the information provided.
✔ Our files are sent in a high-quality digital format.
📌 We cannot be held responsible for the following situations :
❌ Incorrect or incomplete information provided when ordering
❌ Email address error resulting in non-receipt of the file
❌ Issues related to the client’s hardware or software
💬 If your song does not match the information you provided, contact us within 7 days so that we can find a suitable solution.
7. Contact and Support
📩 Email : contact@hitmysong.io
✨ Thank you for trusting us to transform your emotions into music! Your satisfaction is our priority. 🎶